• Note any damages on the receipt
• Refuse the shipment (if possible) so that it is returned to BULLS Outfitter for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Shipping and Freight
Large, heavy or bulky items may not be eligible for standard shipping and may incur significantly higher freight charges than are shown. Please contact your BULLS Outfitter Sales or Customer Service Representative for more information through the “Contact Us” section of this website.

Backorders
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

Do you ship internationally?
We do ship internationally.

Processed
Your payment will be processed before your order is shipped.

Shipped
Your order has been shipped. Please note that if an item is on backorder and we shipped a partial order. We will contact you before we ship any partial orders.
 

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. All shipments are shipped using signature confirmation. If it shows it was delivered and you have not received the package, please email our customer service department through the “Contact Us” section of this website. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department through the “Contact Us” section of this website.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please be sure to include the order number and write cancel in the subject line. You will also have to option of canceling individual items when notified that they must be placed on backorder due to lack of stock.

Items/parts are missing from my shipment or I received the wrong items.
All shipments are double checked before shipping. Many times we will ship orders in more than one box. If you have received all the boxes for your shipment and there are still items missing or you received the wrong items, you must send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it within 24 hours of receiving the last box. You must include in that email, the order number and detailed description of what was missing or incorrect. In the case of missing items, we will do an internal audit and confirm if the item was shipped or not.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to BULLS Outfitter. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within 48 hours. Please note that our Store ships only on Monday thru Friday and does not offer Saturday delivery. 

Returns

How do I return my product?
Before you return any product, please email our customer service department at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original condition.

Returns must be shipped prepaid. Products received without an RMA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.


Pricing and Billing

When will my card be charged?
Your card will be authorized the moment you process your order; however, we will not charge your card until your order ships. If you have any questions, please email our customer service department at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it